Privacy Policy

SignApi, Inc. ("SignApi," "we," "us," or "our") operates the TruePayables service. This Privacy Policy describes how we collect, use, and share information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information: Name, email address, company name, and contact details when you create an account or request a demo.
• Billing information: Payment method and billing address for paid subscriptions.
• Vendor data: Invoice documents, vendor information, and banking details you upload or process through our service.
• Communications: Information you provide when contacting our support team.

Information Collected Automatically

When you use our service, we automatically collect:

• Usage data: Features accessed, actions taken, and time spent using the service.
• Device information: Browser type, operating system, and device identifiers.
• Log data: IP address, access times, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Processing and Security

Your vendor data (invoices, banking information, vendor details) is processed solely to provide the TruePayables service. We implement appropriate technical and organizational measures to protect your data, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Logical tenant isolation between customers
• Role-based access controls
• Regular security assessments

4. Data Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With vendors who assist in providing our services (hosting, payment processing, analytics), subject to confidentiality obligations.
• Legal requirements: When required by law or to protect our rights and the rights of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, and we will remove it from our systems within 30 days, except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@truepayables.com.

7. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our service
• Improve our service based on usage patterns

You can control cookies through your browser settings.

8. International Transfers

Your information may be transferred to and processed in the United States or other countries. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

SignApi, Inc.
Email: privacy@truepayables.com